| Opinion |
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| Ombudsman Bank receipt inadequate Recently I paid my electricity bill at the Bank of Ceylon, Potuhera, and as a receipt I was given the counterfoil stamped with the bank seal. It was a vastly different receipt from that issued by the Post Office, Potuhera when I paid my electricity dues. Prior to this for years, I paid my dues at the Potuhera Post Office, but the Electricity Department officials do not favour payment at the Post Office. The postal receipt is on a different paper from the counterfoil and gives the date, the amount paid, both in words and figures, the number of the electricity bill and other relevant information. If the counterfoil is lost, the postal receipt gives you all the information needed. But in the bank receipt the amount is written in figures only in a insignificant corner of the cramped counterfoil. What happens if someone writes another figure under or over this figure? He can always claim that he paid the second figure and that the Bank clerk cheated him. I, as a customer of the Bank of Ceylon, Potuhera, suggest that the new General Manager
of the Bank of Ceylon go into this obvious carelessness and issue receipt on the same
lines as the Postal Department. |
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