Dialog receives ISO 9001 certification

Dialog GSM, Sri Lanka’s premier digital cellular network and pioneer of several state-of-the art mobile telecommunications services was recently awarded ISO 9001 quality assurance certification for its research and development and product innovation initiatives, a press release said.

The award of ISO 9001 follows two years after the company achieved ISO 9002 certification in February 1999. The company has the distinction on both occasions, of being the first telecommunications operator in South Asia to obtain certification at 9002 and 9001 levels respectively.

Dr. Hans Wijayasuriya, the Company’s Chief Executive stressed on the fact that Dialog GSM was committed to innovating for Sri Lankan consumers with the objective of ensuring that the local industry would not be second to its counterparts in developed countries. "Today, we offer a range of state of the art services - most of them developed by Sri Lankan talent for Sri Lankan consumers. In many respects we are ahead of other countries in the region - especially in the areas of interactive services such as evolution, banking and finance services and WAP based mobile internet services. The achievement of ISO 9001 is our promise to keep innovating and delivering products and services of international quality standards to our customers," he said.

The achievement of ISO 9001 for its product development processes, places Dialog GSM among some of the world’s leading operators with respect to continuous innovation based on international quality standard, the release added. While few telecommunications operators in Asia have achieved the milestone of ISO 9001, internationally leading operators such as British Telecom, NTT (Japan), Orange (UK), AT&T, MCI World Com (US) and Europolitan (Sweden) have led the way in emphasising quality assurance for innovation in products and services for telecommunications subscribers.

Dialog leads the mobile market as a pioneer in digital GSM technology in Sri Lanka and has played a leading role in elevating the standard of products and services enjoyed by consumers of mobile telecommunications in Sri Lanka. With a customer base of over 160,000 subscribers, the company stressed that the achievement of ISO 9001 would be the beginning to the introduction of several state of the art enhancements to its service portfolio in the near future.

Dialog GSM is a fully owned subsidiary of Telekom Malaysia Bhd. Telekom Malaysia is a regional telecommunications giant with subsidiaries in 11 countries. Dialog GSM recently commissioned its 150th base station at Nawalapitiya. In addition to the introduction of state-of-the-art services, the company says it is the fastest growing cellular network in the country, with digital GSM services now being available in most cities in Sri Lanka.

Associated at a ceremony held in connection with this ISO award were Dr. Hans Wijayasuriya, CEO, MTN Networks (Pvt)Ltd, DNV Colombo District Manager Tikiri Meedeniya , Dialog GSM’s Assistant Manager Corporate Planning and Quality Supun Weerasinghe, Head of Market Development Corporate Planning and Quality Mothilal de Silva and Manager Finance & Internet Business Thivanka Rangala.