Suntel, Sri Lanka’s fastest growing private telecom operator, seeking to add value to their customers, conducted a workshop on effective Telephone Skills in association with the business unit of the British Council recently, says a press release.

This was the third such workshop to be held in Sri Lanka by Suntel for its corporate customers. A selection of frontline employees of Suntel’s corporate customers from the finance, manufacturing, trading and services sectors were invited for the workshop, which was held at Colombo. The workshop was conducted by Osh Fennell, who has many years of experience in staff training both in Sri Lanka and abroad and has conducted many such courses at the British Council.

This was a valuable experience for all those present, both in terms of improving productivity, and in terms of hospitality. The key here is to sound hospitable as well as efficient while conducting business over the phone. Suntel hopes to conduct more such workshops this year.

The company is owned by Telia, the national telecom operator of Sweden, the Metropolitan Group of Companies, Townsend Ltd. of Hong Kong, National Development Bank and IFC (a member of the World Bank Group). The combination of technical and operational expertise, supported by a sound financial base has helped create a company which is committed to being Sri Lanka’s preferred telecommunication services provider, through service excellence and cost-effective delivery.