According to the estate manager Ajitha De Alwis, Kenilworth Tea Factory adopted a unique strategy in the implementation of ISO 9002: 1994 to accrue its true benefits. "We did not prioritise for a certificate but we wanted the system to provide us with a final product to obtain a premium price, maximize profits by arresting waste, optimising resources and last but not least to create a quality culture. We have achieved all these objectives during the ISO 9002 implementation phase. We obtained record prices for some of our grades at the auctions. We have a workforce trained and committed to respond promptly to convert ideas to reality. We have a factory with exemplary house keeping based on ‘5S’ concepts" said Ajitha De Alwis.

Kenilworth tea factory at Ginigathena, one of the 23 factories managed by Watawala Plantations with the state of the art technology provided by the synergies of their strategic partner TATA Teas is now heading to be benchmarked in the plantation/factory management of high yields, enhanced quality and a new vibrancy in the manufacture of black teas.

QMS (Pvt) Ltd. provided advice and assistance throughout the development of the system. C. D. R. A. Jayawardena, Director general of SLSI, the only member body representing International Organisation for Standardization (ISDO) in Sri Lanka and one of the premier certifying institutions with accreditation from RVA Netherlands, presented this prestigious ISO 9002: 1994 Certification to, Vish Govindasamy, the CEO of Watawala Plantations. (Press release)