In the recent past messages were conveyed to relatives by telegram. It was easy, convenient, cheap and was delivered without unnecessary delay.

Today, telephone has become more popular among the general public, to send messages and to speak. It is difficult to trace a business centre or home without a telephone, which has become an indispensable item.

How to obtain a telephone connection? It may be easy in certain districts but in Katugastota, the applicant may be long dead before receiving a connection or a reply from the Telecom office.

The writer entered the Kandy Telecom office to obtain a connection. A security guard directed him to a lady officer. A form was filled, deposit paid and the connection was promised by December 1999, after three months.

The applicant visited the office on several occasions, in the years 2000 and 2001. In the year 2002 the applicant entered the office with a letter addressed to the Manager.

He was directed by the security guards and the other lady officers to the same lady officer. She promised to send an inspector within a fortnight. Unwillingly, she pressed several buttons, and replied that no inspector was available. The lady officer was asked why at least a reply was not sent. "We don’t send letters to any. They should visit the office and find out", was her reply.

In mid 2002, the applicant entered the manager’s office with a letter, the manager was seated in a sound proof, glass room. The manager read the letter and said "No Loop".

They could not provide a loop even after three years.
An applicant
Kotugastota