The isolated event of alleged indiscipline by security personnel attached to the airport on Tuesday, May 23 resulted in a sudden work stoppage by all Customs officers. It paralysed import/export trade for two days.

The appended costs to business and economy are yet to be established but will be substantial. The long-term impact on competitiveness of exports that largely depend on meeting delivery deadlines, will undoubtedly be adverse, states a press release issued by the Ceylon Chamber of Commerce.

"The Customs Officers' action to resort to an unannounced work stoppage cannot be condoned, whatever the provocation may have been.

"There appears to be a growing and an undesirable belief that it is only disruptive action of this nature that brings about speedy intervention of authorities. This is a dangerous trend which the higher echelons of government need to make a note of.

We urge the authorities to ensure that particularly in vital state institutions dispute resolution mechanisms are in place and operate in a manner that does not disrupt the day to day life of the country.

"Lack of discipline at all levels of government agencies, is the root cause for events such as the alleged assault on a Customs officer and the consequent work stoppage.