A one day training programme
titled ‘Towards a positive tomorrow’ will be held at the Ceylon
Continental Hotel, Colombo on 14 September 2006. The programme
is facilitated by the well known inspirational trainer Dhammika
Kalapuge. This programme is targeted at all levels of personnel
dealing with customers, both internal and external. It is his
vast experience in the field of customer service excellence that
makes him reiterate ‘happy employees make happy customers’. This
interactive session is full of true stories that the
participants experience in their day-to-day life.
Outlining the fast-emerging need for innovative new public
programmes, Dhammika Kalapuge said, "We humans have much greater
potential than we credit ourselves with. We are only as big as
the challenges we accept. This programme will help to unleash
the total potential in one’s career in customer service. An easy
pathway to enhance effectiveness is also clearly identified".
Dhammika Kalapuge is a highly respected trainer, widely
acclaimed as the person who can deliver the desired results on
service excellence. His power to inspire individuals is a much
talked about topic amongst the leaders of Sri Lanka’s Commerce
and Industry. His training programmes are organized by SIPCOM-1
(Pvt) Ltd., the newly formed company located at Galadari Hotel
assuring high quality learning experiences, offering total
people development.
