

According to Plaisted, "THAI’s Royal First Class Lounge at Suvarnabhumi Airport is much more than just a comfortable area to wait for a flight. It offers a genuine luxury, with well-developed facilities and services while remaining comfortable and not crowded."
THAI’s Royal First Class Lounge at Suvarnabhumi Airport, Bangkok, has attracted highly positive comments since it was open in 2006. In the lounge section, THAI features five stars dining options and offers Spa and massage services for its customers. Staff services at THAI’s Royal First Class Lounge also earned five stars on service efficiency as well as general customer care.
The World Airline Awards are based on the World Airline Survey by Skytrax, carried out between August 2008 – March 2009. The Awards are recognized around the world, and renowned for being a truly global, Independent passenger survey of airline standards. More than 16 million air travellers drawn from over 95 different nationalities took part in the 8 month long survey.