Dinesh Weerakkody MD
Cornucopia Lanka speaking at the Sri Lanka Economic forum on Harnessing
Human Capital on Thursday said the global out sourcing market for
Information Technology and related Business Services exceeded US Dollars
55 Billion in 2008, with India exporting some US Dollars 40 Billion
worth, the size of our GDP, while Sri Lanka’s share was around US
Dollars 25 Million.
Weerakkody observed that spreading operations globally and cherry
picking countries for their particular skills set is the future of
outsourcing and knowledge process outsourcing which is the top end of
the BPO value chain which is quite a different world compared to BPO
will be the area Sri Lanka should focus because we have a vast pool of
well trained Accountants that is where the money is for us as a country,
data and voice is around $ 4-$ 9 per seat per hour and Low end KPO work
like analytics is around $ 12 - $ 20 per seat per hour.
While it is likely that new countries will take away some work from
India, Weerakkody speaking to us observed it is very unlikely that any
country can become an equal alternative to India for a while, cost
apart, no country has the kind of IT skills that India has and neither
do they have the manpower supply that comes anywhere close to India.
Commenting on some of the challenges Weerakkody observed that quality
manpower is in short supply because we have graduates who are educated
but unemployable. To make the employable they need to have certain
"hygiene skill sets" things like, articulation, presentation, business
savvy and logical reasoning. So this is an issue the industry and the
government should address immediately by investing heavily in the
training of the work force to acquire these skills. In the long term, we
need to improve the quality of higher education and ensure more children
get educated in English.
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