Along the A9 Road a bevy of girls performed a welcome dance and escorted the guests towards the HNB’s new customer centre at Chavakachchery. They were dynamic. They were smart. They displayed a performance par excellence. Again another group of children sang the welcome song. They themselves composed the lyrics and music. The gathering was tranquillized by the song. No one suspected anything till it was disclosed that the dancers were all speech and hearing impaired and the members of the choir were visually impaired children. Everyone in the gathering was left with wet eyes.

It was on November 25, 2009 HNB opened its 183rd Customer Centre in the conflict devastated Chavakachcheri township in Jaffna Peninsula. This was, as HNB’s MD/CEO Rajendra Theagarajah pointed out, not just an opening of another customer centre, but bringing back of hope to the devastated town and community."The inclusion of children from Nuffield School in this ceremony is a manifestation of our inclusive policy, be it children with special needs" he added. Further, he announced that HNB would, under its CSR,initiatives donate Rs. 100,000 to the Nuffield School for Children with Special Needs.

Dilshan Rodrigo, AGM Risk and Compliance, addressed the gathering in Tamil signifying the ability of HNB’s corporate management to transcend language barriers in communicating with its customers.