AI powered Dialog voice agent now on Google Assistant


Sandra De Zoysa, Group Chief Customer Officer, Dialog Axiata

In line with its continuous efforts to advance technology and consistently provide users with a world-class customer service experience, Dialog Axiata PLC, Sri Lanka’s premier connectivity provider, launched an app for Google Assistant.

The app will assist users with tasks such as checking bill balance, credit limit, requesting e-bills and be made available across Assistant enabled devices, including phones, speakers, TVs and more. This service is currently available to Dialog mobile users and is only available in locations that support Google Assistant in English.

Users across available locations can experience this app with the Google Assistant by saying the phrase "Ok Google, talk to Dialog" on the respective device interface.

Commenting on the launch, Sandra De Zoysa, Group Chief Customer Officer, Dialog Axiata PLC said, "The growth in voice assistant experiences globally reflect a desire for consumers to simplify everyday tasks, and with the Dialog App for Google Assistant, we have made it simple to manage tasks such as checking data usage or phone bill balance. Dialog continues to be at the forefront of innovation and leverage best-in-class technology to offer our customers with experiences enhanced by digitisation."

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