People’s Bank drives digitalisation with 300th digital branch


Opening of the 300th Digital Branch continues the Bank’s trend of achieving remarkable milestones in their digitalization journey, same as when they opened their 50th, 100th, 150th, 200th and 250th digital banks in record time.

By the end of 2019 all 348 People’s Bank branches would be converted into digital enabled branches. The Bank’s revolutionary efforts in introducing digital banking paved the way for customers, to go on to record 500,000 digital customers island wide. The Bank is internationally recognized for its commitment to digitalization, receiving awards for ‘The Best Digital Informative Program’ from ‘The Asian Banker’, one of the most prestigious awards program in the industry, for two consecutive years (2017-2018 and 2019-2020).

One of the key products in this process of digital transformation has been "People’s Wiz" (Digital on Boarding), a solution that has transformed the traditional mechanism of visiting a bank to open a bank account. People’s Wiz offers customers a platform where they can open a bank account digitally, with a completely paperless mechanism.

Ranjith Kodituwakku - Deputy General Manager of Commercial Banking & Digitalization at People’s Bank stated, "People’s Banks’ first fully automated paperless digital branch was opened in 2017 at York Street Colombo. Ever since, we have taken massive strides in our groundbreaking digitalization drive to become the most digitalized bank in Sri Lanka. The digitalization campaign has evolved the services of the Bank in line with the developments of the international banking and financial service sector. It has allowed us to offer services of the highest quality and standard by incorporating latest state-of-the-art technology for our digitalization efforts."

Mangala Kariyawasam - Chief Manager of Digital Banking at People’s Bank stated, "The days of filling multiple forms and standing in lengthy queues are over thanks to the end-to-end digitalized process being established by People’s Bank. While it is a process of simplicity and convenience, what is even more incredible is the fact that this process can be conducted anywhere you reside, whether you’re at home, workplace, abroad and of course, at a People’s Bank branch. We have specially trained and equipped over 1,200 digital agents island-wide and that has contributed massively in making this digitalization process a huge success."

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