Calls from private banks to doctors, nurses disrupt their duties



by Don Asoka Wijewardena


 Central Bank Governor Ajith Nivard Cabraal yesterday said that if private sector banks violated the Customer Charter issued by the Central Bank they would have to face the consequences.


The Medical Administrators’ Forum (MAF) has complained to the Director General of Health Services and the Central Bank Governor that some private banks keep calling doctors and nurses while they are on duty on matters such as personal loans.


The MAF said that some leading private banks were in the habit of calling telephone exchanges at the state-run hospitals for doctors and the nurses who had obtained personal loans. The calls given by the banks caused enormous problems to the entire hospital administration, because the telephone exchanges of the hospitals were meant to be engaged in patients’ care activities such as transfer of the patients, calling the relevant doctors and the nurses, calling emergency physicians and nurses and sending messages to the relatives of the patients.


The MAF pointed out that instead of such duties the employees detailed to the exchanges had to do extra work to direct the banks’ personnel to various doctors and nurses.


When contacted, Central Bank Governor Ajith Nivard Cabraal said that the Customer Charter, issued by the Central Bank to all the private banks, clearly indicated that no inconvenience or harassment should be caused to the customer. "Let the medical administrators’ forum officially inform me of the calls given by private banks to the telephone exchanges of the state-run hospitals on such matters. If private banks have violated the Customer Charter, necessary action will be taken against them."


 
 
 
 
 
 
 
 
 
 
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